Privacy Policy

When you create an account with Jasterina, we collect essential information needed to provide our educational services. This includes your full name, email address, chosen username, and password. We also ask for your country or region to help us deliver region-appropriate content and comply with local regulations. Depending on your payment method selection, we may process billing information—though payment card details are handled by our secure payment processors rather than stored directly on our servers.

As you interact with our learning platform, we automatically gather usage data that helps us understand how students engage with courses. Your browser sends us technical information including IP address, device type, operating system, and browser version. We track which courses you view, how long you spend on video lectures, quiz performance, assignment submissions, and progression through learning modules. This data is crucial for personalizing your experience and improving our educational offerings.

Some information you provide is optional but can enhance your learning experience. Profile details like your photo, bio, educational background, or professional interests help instructors and fellow students connect with you. If you participate in discussion forums or comment on course materials, that content becomes part of your profile. When you contact our support team, we keep records of those conversations to address your concerns effectively and improve our service quality.

We put your information to work primarily to deliver the education services you've signed up for. Account management requires us to authenticate your identity, manage subscriptions, process payments, and maintain your learning history across devices. Course delivery depends on tracking your progress, remembering where you left off, generating certificates upon completion, and suggesting relevant courses based on your interests and past activity.

Communication forms another major category of data use. We send transactional emails about your account status, course updates from instructors, assignment deadlines, and important platform changes. Marketing messages—which you can opt out of—might include information about new courses, special offers, or features we think you'd find useful. We occasionally conduct surveys or request feedback to understand what's working and what needs improvement.

Platform improvement relies heavily on analyzing how users interact with our service. We study completion rates, common dropout points, popular features, and technical performance issues. This analysis, conducted on aggregated data rather than individual profiles, guides our development priorities and content strategy. Security monitoring involves detecting suspicious login attempts, preventing fraud, and protecting against unauthorized access to student accounts.

Running a modern online education platform means working with specialized external services that handle specific functions better than we could alone. Payment processors like Stripe or PayPal handle all financial transactions, collecting billing addresses and payment card information according to their own privacy policies. We never see your full card numbers—just confirmation that payment succeeded or failed.

Video hosting providers store and stream course content, collecting viewing data and technical information about playback quality. Analytics services help us understand user behavior patterns through anonymized metrics. Email delivery platforms process your contact information when we send course updates or notifications. Customer support tools may access conversation history and account details when you reach out for help.

Cookies are small text files stored on your device that help websites remember you between visits. Jasterina uses several types of cookies for different purposes. Essential cookies keep you logged in and remember your language preferences—these are necessary for the platform to function properly. Without them, you'd need to re-enter your credentials every time you navigate to a different page, which would be pretty frustrating.

Analytics cookies help us understand which features get used most, where users encounter difficulties, and how we can make the learning experience smoother. Performance cookies monitor page load times and identify technical issues. Advertising cookies, if you've consented to them, track which courses you've viewed to show relevant suggestions when you visit other websites. Most browsers let you control cookie settings through their preferences—though blocking essential cookies will limit platform functionality.

Protecting student information isn't just good practice—it's fundamental to maintaining the trust our educational community depends on. We employ industry-standard encryption protocols to protect data transmission between your device and our servers. All passwords are hashed using strong cryptographic algorithms, meaning even our own staff can't read them. Database access is restricted to authorized personnel who need it for their specific job functions, and all access is logged for audit purposes.

Our infrastructure partners maintain secure data centers with physical security measures, redundant systems, and regular security audits. We conduct vulnerability assessments, apply security patches promptly, and maintain incident response procedures. Employee training emphasizes data handling best practices and confidentiality obligations. Despite these precautions, no internet-based system is completely immune to unauthorized access—we commit to notifying affected users promptly if a significant data breach occurs.

Students under 18 require parental consent before creating accounts on our platform. Parents or guardians can request access to their child's learning data or request account deletion by contacting our support team. Educational institutions using Jasterina for their courses may have additional data processing agreements that govern how student information is handled in academic contexts.

Certain specialized courses—particularly those involving professional certification or credential verification—may require additional identity verification or background information beyond our standard account creation process. These requirements will be clearly disclosed before enrollment, giving you the choice to participate or not.

You maintain significant control over your personal information throughout your relationship with Jasterina. Account settings allow you to update your profile details, adjust communication preferences, and manage privacy options at any time. You can request a copy of all personal data we hold about you—we'll provide this in a commonly used, machine-readable format within 30 days of your request.

Deletion requests remove your account and associated data from our active systems, though we may retain certain information for legal compliance, fraud prevention, or dispute resolution purposes. Course completion records might be preserved to maintain the integrity of certificates already issued. If you believe we've processed your information incorrectly or unlawfully, you can lodge a complaint with the appropriate data protection authority in your jurisdiction.

Because Jasterina serves students worldwide, your information might be processed in countries with different data protection laws than where you live. We take steps to ensure adequate protection travels with your data, including using approved transfer mechanisms and requiring third-party processors to maintain appropriate safeguards. When servers or backup systems exist in multiple countries, the same security standards apply regardless of physical location.

Educational technology and privacy regulations both evolve over time, which means this Privacy Policy will need updates occasionally. When we make significant changes—particularly those affecting how we collect or use personal information—we'll notify you through email or a prominent platform announcement. Continuing to use Jasterina after changes take effect means you accept the updated terms. For minor clarifications or non-material updates, we'll simply post the revised policy with a new "Last Updated" date.